Terms and Conditions

For the purposes of the Terms and Conditions, Suttons Debt Recovery shall be known as SDR.

1.SDR agrees to provide the Client with Debt Collection Services. The acceptance of instructions by SDR from the Client shall be deemed as acceptance of these Terms & Conditions by the Client.

2. The Client shall agree to pay any commission charges for all accounts referred to SDR and subsequently paid from the date of referral of the account to SDR and on all payments received after this date.

3. Any work undertaken by the Client and or third parties shall not affect the Clients liability to pay SDR4. All debts passed for collection will be subject to the rates shown on our website unless stated otherwise. (Rates are subject to change, rates will apply as at the date of instruction). On a “no collection, no fee” basis account taken on by SDR, should SDR be unsuccessful in the collection of the debt there will become due an administration charge of £30.00 for works carried out to attempt collection, if successful in collections then the agreed rate of commission will become due.

5. On instruction the Client will inform all concerned within their organisation that with immediate effect they must not speak with, correspond by letter, email or fax with the debtor or anyone associated with the debtor.

6. Once a debt has been passed to SDR, all monies that are recovered by the Client from whatever source and whenever received are subject to the commission at the stated date.

7. SDR reserve the right to withdraw, refuse and discontinue our services at any time, or to refuse to accept any new collections by giving notice in writing to the said Client.

8. Termination of the service by the Client in the matter will not prejudice the right to pay SDR the commission in full based on the instructed debt and the stated rate.

9. If a Client has agreed to accept goods or services in lieu of payment of the said debt, SDR will invoice the Client based on the instructed debt and the stated rate.

10. Any suggestions or advice given by SDR shall not be liable for any suggestions or advice given, or for any losses incurred by the acts or omissions of agents or lawyers appointed at the request of the Client by SDR  arising from circumstances of any kind beyond the direct control of SDR. Neither shall SDR be liable for any consequential losses by the Client.

11. The Client will at all times be liable for any fees incurred by agents or lawyers appointed by SDR on behalf and with the consent of the Client.

12. The Client shall settle accounts rendered by SDR within 7 days on receipt of invoices.

13. All losses, costs, and disbursements incurred by SDR through late payment by the Client will in all cases be charged back to the Client.

If you do not pay us on the due date, then you will pay :
* Interest at 8% above the Bank of England base rate as prescribed under the Late Payment of Commercial Debts Regulations 2002 and the Late Payment of Commercial Debts ( Interest) Act 1998; and :
* compensation/debt collection costs as prescribed under the Late Payment of Commercial Debts Regulations 2002 based upon the amount outstanding (which are currently as follows: debt up to £999.99 – £40.00, debts £1000 to £9,999.99 – £70.00, debts of £10,000 and over – £100)


The above Terms & Conditions are subject to English Law and the exclusive jurisdiction of the English Courts.

People We've Helped

Robert Davies

Outstanding Invoices

I had a debt that other companies couldnt collect on, I spoke to the owner of Suttons Debt Recovery, Steve, and felt comfortable that he knew his stuff. Within a week we had received the full outstanding amount and interest aswell. will use again should I need to.

Anthony Seaton

Outstanding Invoices

We had some outstanding debts that were quite overdue, we didn't seem to be having any luck ourselves so we decided to look for a commercial debt recovery company. Suttons Debt Recovery managed to succeed where we'd failed and recovered all of the debts that we passed to them. The debt collection was handled quickly and professionally, and we'd definitely use them for any other future accounts that we need extra help with.

Edward Hartley

Outstanding Invoices

I am really pleased with Suttons Debt Recovery. I struggled for too long recovering some debt for my business and a friend recommended this company. Steve the owner is a real pleasure to work with a professional and helpful approach. The company is straight forward thinking and I managed to collect my debt stress free and in good time. 5 star!

Throughout the last 15 years, we've helped thousands of organisations and individuals get back the money they are owed.

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